Privacy Policy

Last updated: December 2024

1. Introduction

ElyAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered memory preservation service.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Account credentials and profile information
  • Voice recordings and transcriptions of conversations
  • Life stories, memories, and personal narratives
  • Family member information and relationships
  • Usage data and interaction patterns

2.2 Technical Information

We automatically collect certain technical information:

  • Device information (IP address, browser type, operating system)
  • Usage analytics and performance data
  • Cookies and similar tracking technologies
  • Log files and server information

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide and maintain our AI conversation service
  • Memory Processing: To process, enhance, and organize your life stories
  • AI Training: To improve our AI models and conversation quality
  • Communication: To respond to your inquiries and provide support
  • Account Management: To manage your account and preferences
  • Legal Compliance: To comply with legal obligations and protect rights

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our service
  • AI Processing: With AI service providers for conversation processing and enhancement
  • Legal Requirements: When required by law or to protect our rights and safety
  • Consent: With your explicit consent for specific purposes
  • Family Sharing: With family members you've authorized to access your content

5. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal data on a need-to-know basis
  • Secure data centers and infrastructure

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

You may request deletion of your data at any time, subject to legal requirements.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@elyai.com
  • Address: [Your Company Address]
  • Contact Form: Contact Us